Last updated: 8/20/2025
1. Information We Collect
Personal Information
We collect information you provide directly to us, such as when you create an account, including:
- Name and contact information (email, phone number)
- Business information (business name, address)
- Payment information (processed securely through Stripe)
- Client and pet information you enter into the system
Usage Information
We automatically collect certain information about your use of the Service, including:
- Log data (IP address, browser type, pages visited)
- Device information (device type, operating system)
- Usage patterns and preferences
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process payments and manage subscriptions
- Send you important updates and notifications
- Provide customer support
- Analyze usage patterns to improve our platform
- Comply with legal obligations
3. Information Sharing
We do not sell, trade, or otherwise transfer your personal information to third parties except as described in this policy:
- Service Providers: We share information with trusted third-party service providers who assist us in operating our platform (e.g., Stripe for payments, Twilio for SMS)
- Legal Requirements: We may disclose information if required by law or to protect our rights and safety
- Business Transfers: In the event of a merger or acquisition, your information may be transferred
4. Data Security
We implement appropriate security measures to protect your personal information:
- Encryption of data in transit and at rest
- Regular security assessments and updates
- Access controls and authentication measures
- Secure payment processing through Stripe
5. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your account and associated data at any time.
6. Your Rights
You have the right to:
- Access and update your personal information
- Request deletion of your account and data
- Opt out of marketing communications
- Request a copy of your data
- Object to certain processing of your information
7. Cookies and Tracking
We use cookies and similar technologies to enhance your experience and analyze usage patterns. You can control cookie settings through your browser preferences.
8. Third-Party Services
Our service integrates with third-party services:
- Stripe: Payment processing (subject to Stripe'sapos;s privacy policy)
- Twilio: SMS communications (subject to Twilio'sapos;s privacy policy)
- Supabase: Database and authentication (subject to Supabase'sapos;s privacy policy)
- Cronofy: Calendar integration (subject to Cronofy'sapos;s privacy policy)
9. Children'sapos;s Privacy
Our service is not intended for children under 13. We do not knowingly collect personal information from children under 13.
10. International Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data.
11. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any material changes by email or through the service.
12. Contact Us
If you have questions about this privacy policy or our data practices, please contact us at:
Email: privacy@barkbook.com
Address: [Your Business Address]
Phone: [Your Phone Number]