Refund Policy

1. Overview

At BarkBook, we strive to provide exceptional service to all our customers. This refund policy outlines the terms and conditions for refunds of our subscription services.

2. Subscription Refunds

Free Trial Period

We offer a 14-day free trial for all new customers. During this period, you can cancel your subscription at any time without being charged.

Paid Subscriptions

After the free trial period, subscriptions are billed monthly or annually in advance. Refunds for paid subscriptions are handled as follows:

• First 30 days: Full refund available for any reason
• After 30 days: Pro-rated refund for unused portion of billing period
• Annual subscriptions: Pro-rated refund for remaining months

3. Refund Eligibility

Refunds may be granted in the following circumstances:

• Technical issues preventing use of the service
• Service unavailability for extended periods
• Billing errors or duplicate charges
• Unsatisfactory service quality
• Account cancellation within the refund period

Refunds will not be granted for:

• Violation of our Terms of Service
• Fraudulent activity or abuse
• Change of mind after extended use
• Failure to cancel before billing cycle

4. How to Request a Refund

To request a refund, please follow these steps:

1. Contact our support team at support@barkbook.com
2. Include your account email and reason for refund
3. Provide any relevant details about the issue
4. Allow 3-5 business days for review and processing

5. Refund Processing

Once approved, refunds will be processed as follows:

• Credit/Debit Cards: 5-10 business days
• Bank Transfers: 3-5 business days
• Digital Wallets: 1-3 business days

Refunds will be issued to the original payment method used for the purchase.

6. Account Cancellation

You may cancel your subscription at any time through your account settings. Upon cancellation:

• Your account will remain active until the end of the current billing period
• No further charges will be made
• You may request a refund if eligible
• Your data will be retained for 30 days after cancellation

7. Dispute Resolution

If you disagree with a refund decision, you may:

• Request a review by our management team
• Provide additional documentation or evidence
• Contact us for further discussion

8. Chargebacks

We strongly encourage customers to contact us directly for refund requests rather than initiating chargebacks. Chargebacks may result in:

• Account suspension or termination
• Inability to use our services in the future
• Additional processing fees

9. Currency and Exchange Rates

All refunds will be processed in the original currency of the transaction. Exchange rate fluctuations may affect the final refund amount for international customers.

10. Changes to This Policy

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting. Continued use of our services constitutes acceptance of any changes.

11. Contact Information

For refund requests or questions about this policy, please contact us:

Email: support@barkbook.com
Phone: [Your Phone Number]
Hours: Monday - Friday, 9 AM - 6 PM EST
Response Time: Within 24 hours

12. Legal Compliance

This refund policy complies with applicable consumer protection laws and regulations. Your statutory rights are not affected by this policy.